Many of our clients have reported a problem regarding “Outlook crashes” this morning.
As a Microsoft Partner, Vission Technology is working with Microsoft to report problems. We will keep monitoring this issue with Microsoft. Please see the temporary solutions below.
Solution 1:
- Please visit office.com,
- Sign in
- Use the Outlook web version
Solution 2:
Solution 2:
- Open Start Menu
- Type “Run” to search this app, open “Run”
- Copy the text below to the window and run it:
“C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe” /update user updatetoversion=16.0.12827.20470
Detail of this problem
Please see the notification from Microsoft below.
Published Time: 2020-07-15 10:12:14 AM
Title: Users experiencing Outlook connection issues and crashes
User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
More info: Our analysis indicates that Outlook on the web and mobile clients are unaffected. Users may be able to leverage those protocols as an alternative means to access email and service features while we remediate this problem.
Current status: Our initial review of the available data indicates that recently deployed updates are the likely source of the problem. We’re performing an analysis of all recent service updates to isolate the underlying cause of the problem and to determine the most expedient means to restore service.
Scope of impact: This issue may potentially affect any of your users attempting to use Outlook.
Next update by: Wednesday, July 15, 2020, at 6:30 PM UTC
Published Time: 2020-07-15 9:40:14 AM
Title: Users experiencing Outlook connection issues and crashes
User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
More info: Our analysis indicates that Outlook on the web and mobile clients are unaffected. Users may be able to leverage those protocols as an alternative means to access email and service features while we remediate this problem.
Current status: We’re analyzing the available data to isolate the source of the problem.
Scope of impact: This issue may potentially affect any of your users attempting to use Outlook.
Next update by: Wednesday, July 15, 2020, at 5:30 PM UTC
Published Time: 2020-07-15 9:20:49 AM
Title: Users experiencing Outlook connection issues and crashes
User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
Current status: We’re investigating a potential issue in which users may experience crashes or may be unable to access Exchange Online via Outlook. We’ll provide an update in 30 minutes.
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References:
Microsoft event notification EX218604
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Vission Technology Inc. is one of the only teams in the Greater Vancouver Area that provides Marketing and Web Development Services in addition to Managed IT services. Web Development Services entail Vission Technology Inc. assisting small business owners in helping to establish an impactful digital presence at any stage of their business. Vission Technology Inc. can be involved at any stage of the creation of a digital footprint starting from content creation to server hosting. With its excellent project management skills and years of experience, Vission’s services span every part of the Greater Vancouver Area (Vancouver, Richmond, Burnaby, New Westminster, Delta, Coquitlam, and Langley).